Frequently Asked Questions

How do I download the software?

Click here or any of the Start Now Software Download buttons.

For Mac software, click here.

Choose "Save" to save the software onto your hard drive; once the download is complete, click on "Run" to install the EuroBook software.

What happens after I place my order?

You will receive an order confirmation listing the details of your order. If you do not receive your order confirmation, please check in your email's "spam" box.

When processing is complete, you will receive a shipping confirmation email.

How long does it take to receive my dotPhoto EuroBook?

Production time for EuroBooks is usually 2 - 5 working days, depending on the type of cover and the binding of your EuroBook. Shipping time is usually 6 - 10 working days. All times are dependent on carriers.

Can I use my dotPhoto credit to pay for the order?

Credits in your dotPhoto account can be used for online transactions. Since the EuroBook software operates offline, online credits cannot be applied to EuroBook purchases.

Do I have to have my photos on dotPhoto to order the EuroBook?

The EuroBook software operates on your computer (not on the dotPhoto web site) so you can use the photos that are on your computer. You must have all the photos you wish to include in your EuroBook saved on your computer. If you need additional photos that are stored in your dotPhoto account, you can use dotPhoto's free download tool (under the Organize tab on the left of every album) to download those pictures to your computer. The EuroBook software must have access to the Internet to complete your order; once you have designed your book, the EuroBook software will upload your photo book pages and place your order.

What are the system requirements?

The EuroBook software runs on the following Windows operating systems:

Windows Vista, Windows XP, Windows 2000

Requirements: PC with 1 GHz-Processor, minimum 256 MB RAM, CD-ROM drive.

Is there a EuroBook for Apple Macintosh computers?

Er… almost. We thought we would have it by now, but it's late. We now expect the Mac version by the end of October 2008.